At DialMate, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, products, and services. By using DialMate, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details provided during account registration or inquiries.
- Usage Data: Information about how you use our website, app, and services, such as pages visited, actions taken, and session duration.
- Communication Data: Details of your interactions with our support team or via feedback forms.
- Call Data (Service Users): Metadata such as caller ID, timestamps, and call durations when using DialMate services (e.g., IVR, voicemail, call logs).
2. How We Use Your Information
We use the collected information to:
- Provide, manage, and improve our products and services.
- Customize your experience on our platform.
- Communicate updates, offers, and customer support information.
- Analyze website and service performance to enhance user satisfaction.
- Ensure compliance with legal obligations and prevent fraudulent activities.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted third-party partners who assist with hosting, analytics, and payment processing.
- Legal Authorities: When required by law or to protect our rights, users, and services.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
4. Security of Your Information
We implement industry-standard security measures, including encryption and secure storage, to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions to safeguard your own data.
5. Your Data Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Opt-out of marketing communications at any time.
- Request the deletion of your data, subject to applicable legal requirements.
To exercise your rights, please contact us at privacy@dialmate.lk or +94778822023.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us analyze traffic patterns, personalize content, and deliver relevant advertisements. You can adjust your browser settings to block or delete cookies, though this may impact your user experience.
7. Children’s Privacy
DialMate services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it promptly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when visiting.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The “Effective Date” at the top indicates the last revision date. We recommend checking this page periodically for updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: privacy@dialmate.lk
Phone: +94778822023
Address: Intercom Global (Pvt) Ltd, No. 726, 7th Floor, Janajaya City, Rajagiriya Sri Lanka